Business communications solution

Greater accessibility. Higher quality communications.

  • Smart hybrid PBX system for small and medium-sized businesses
  • Expand from 6 analogue trunks and 18 extensions, up to 190 channels and 288 extensions by adding Expansion Units
  • Cost-effective installation and operation
  • Built-in applications include call centre solution, mobile solution and voice mail
  • Easy evolution from analogue to IP communications

For any small or medium-sized business looking to take advantage of Panasonic’s reputation for quality technology, without needing a huge budget, the new KX-NS500 unified communication solution provides the answers. This smart hybrid PBX is a cost-effective legacy and IP communication system for companies with up to 250 employees; that can be flexibly configured and expanded according to the specific requirements of their business.

Expand up to 288 extensions

The KX-NS500 has advanced features and starts from 6 analogue trunks and 18 extensions, up to 190 channels and 288 extensions by adding Expansion Units. The KX-NS500 is also a unified communication system which has rich IP features, such as mobile linking, integrated voice mail and e-mail, instant messaging (chat), and presence information.

It can also use built-in applications such as a call centre solution, mobile solution and voice mail system to provide more efficient work and increased customer satisfaction.

The system that grows with your business 

Built-in auto attendant
As a standard feature, the KX-NS500 can connect customers to the appropriate section or operator according to their query in call routing with voice guidance. It can also prompt the customers to leave a voice message when the operator is away.

Enhanced voice mail
The KX-NS500 can be expanded to a voice mail system that can record a maximum of 24 channels at the same time and store up to 400 hours. It also sends an e-mail to notify users when they have new voice messages. The messages can also be received as attachment files and forwarded. E-mail notification can also be sent for missed calls where the customer did not leave a message, enabling users to quickly contact the customer.

Use existing resources
Existing analogue phone terminals and digital phone terminals from Panasonic can continue to be used, enabling a system to be replaced at a low cost without wasting resources. (Check the specification sheet on which models are applicable. You can download it here)

Compatible with modern, stylish phones
With the KX-NS500 you can use all of Panasonic’s latest wireless  and desk phones, applications, and third-party applications.


To deliver outstanding customer service in the hospitality sector, your staff need the support of effective and always-available communications technology. The KX-NS500 offers both. Comprehensive system management, PC integration and the flexibility to provide mobile communications throughout your business mean you’re able to work more efficiently than ever before and your customers enjoy the most convenient, comfortable experience possible.



In healthcare environments, consistent, clear communications are critical. The KX-NS500 is a solution that allows your staff to access easy-to-use technology and remain in constant contact with other team members and patients or residents, wherever they are. Equally valuable is its ability to integrate with your existing care applications, such as emergency call systems.



Office Environment

Perfect for supporting office functions across your business, the KX-NS500 incorporates mobile telephony, desk-based phones and highly configurable voicemail systems to ensure that staff stay connected, wherever they’re working. Combined, they improve functionality, reduce costs, simplify administration and enhance customer service.


Talk to Panasonic


Ecodesign Information under EU Regulation 617/2013, please visit here: www.ptc.panasonic.eu