Security solutions in 2012 – the story so far

As we approach the end of our second quarter and near the end of our first half of trading in 2012, I’m pleased to share that our business continues to show strong year-on-year growth. I feel extremely proud of the team for their tireless efforts during a challenging trading period and time of significant change in our business.

Many of our partners recently participated in an online Voice of the Customer survey, which we introduced in an effort to gain honest and current feedback on our product portfolio and the current levels of service we offer to our customers. I would like to personally thank those who took the time to participate in this initiative.

In the coming days, a task force will be appointed to analyze the findings of the survey, but as I wait in anticipation for the feedback I can assure you that we will continue to invest the time, resource and finance needed to deliver world-class products and services.

October 1 sees the start of our third quarter and a change in focus in respect of our key business deliverables. At this point we will continue to improve our business and maintain our ability to swiftly adapt and respond in a rapidly changing business environment. One area of critical importance is the need for us to work more closely with each of our partners to ensure we better understand their product needs so that we can manufacture, stock and deliver products in a more cost-effective and efficient manner.

The third quarter will also see the team gather and discuss 2013 business plans and our needs from the business to ensure we can continue to grow and strengthen our position in market. For sure, the third quarter will see us introduce new products which will strengthen our portfolio, as well as being a key factor in our continued and future success. We will participate in a number of end user and partner events and share with you more of our key focus areas over the coming months.

Finally, I would like to wish you every success in the run up to the festive season and I thank you once again for your continued support and contribution to our business.

Best wishes,

Ian Compton
Head of Security Solutions, UK and Ireland